Returns and Refunds
If you are not 100% satisfied, you can choose to exchange for the full value of your original purchase or receive a full refund.
We accept returns for damaged and/or broken wine bottles. You can choose to exchange for the full value of your original purchase or receive a full refund.
You may try up to 1 bottle and still receive a full refund if you would still prefer to return your products. If you believe your wine has a specific fault we ask that you return a sample of the product tried for us to carry out the appropriate evaluation.
Returns of your purchase can be made up to 2 weeks from the purchase date. Products being collected/returned must be in the original box and/or packaging.
Once your return is received by our team (usually within 72 hours of receipt), your refund or exchange will be processed. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Our delivery service is provided by Fastway Couriers and Australia Post and we aim to deliver within 7 business days. If Fastway Couriers discovers a breakage, they will usually not deliver the package and return it directly to us. If your wine has not been delivered after 7 business days please contact us so we can track your delivery and determine the reason for non delivery. If it has been damaged we will ship replacement wine to you.
If the product is delivered in a damaged or tampered state please contact our orders department immediately (within 7 days of delivery). We will investigate the problem and resupply or refund damaged product:
P 03 5727
F 03 5727 0580
Our Refund and Return Policy is offered in good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a refund/return if we believe a customer is abusing the policy.
Visit us to understand why Gourmet Traveller Wine awarded us Best Large Cellar Door in Beechworth and Best additional experience for our 'Taste Experience'.
Our rustic Cellar Door is in the old Butchers Shop for Big Valley Meats.
Come in for a seated structured tasting of Indigo Wines in beautiful Riedel glasses, enjoy the fire and a taste plate of cheese, olives and dried fruits.
Open 7 days 11am to 4pm Closed 24 to 26 December