Terms and Conditions

Shipping Information

National Shipping 

Indigo Vineyard Pty Ltd delivery service is provided by Fastway Couriers or by Australia Post when a PO Box number is provided. We aim to deliver within 7 business days to capital cities. 

Wines are packed in secure packaging and breakages are rare.

If you are not in attendance when delivery is made a note will be left and you will need to pick up your package from your local Fastway depot or post office. 


Returns and Refunds

If you are not 100% satisfied, you can choose to exchange for the full value of your original purchase or receive a full refund.

We accept returns for damaged and/or broken wine bottles. You can choose to exchange for the full value of your original purchase or receive a full refund.

You may try up to 1 bottle and still receive a full refund if you would still prefer to return your products. If you believe your wine has a specific fault we ask that you return a sample of the product tried for us to carry out the appropriate evaluation.

Returns of your purchase can be made up to 2 weeks from the purchase date. Products being collected/returned must be in the original box and/or packaging.

Once your return is received by our team (usually within 72 hours of receipt), your refund or exchange will be processed. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Our delivery service is provided by Fastway Couriers and Australia Post and we aim to deliver within 7 business days. If Fastway Couriers discovers a breakage, they will usually not deliver the package and return it directly to us. If your wine has not been delivered after 7 business days please contact us so we can track your delivery and determine the reason for non delivery. If it has been damaged we will ship replacement wine to you.

If the product is delivered in a damaged or tampered state please contact our orders department immediately (within 7 days of delivery). We will investigate the problem and resupply or refund damaged product:

P 03 5727 0233

E emails@indigovineyard.com.au

Please Note

Our Refund and Return Policy is offered in good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a refund/return if we believe a customer is abusing the policy.

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